Terms of Service

1. Agreement

These Terms of Service govern access to and use of Walter's website, product, and services. By using Walter or entering into a service engagement with Walter, you agree to these Terms.

2. Services

Walter provides AI-assisted document and workflow automation for business operations. Specific deliverables, scope, integrations, fees, service levels, and timelines are defined in a separate order form, statement of work, or written agreement.

3. Customer Responsibilities

You are responsible for providing accurate instructions, maintaining authority to use systems and data connected to Walter, and reviewing outputs before relying on them in business-critical workflows.

You may not use Walter for unlawful activity, unauthorized access, infringement, or processing data without the rights and permissions required by law.

4. Data and Privacy

Walter follows a minimal-data approach. Customer content is processed only to provide the agreed service, is not used to train models, and is handled according to the Privacy Policy and any written agreement between the parties.

Walter is designed to support GDPR-compliant processing and operates with controls aligned to ISO 27001 and SOC 2. Our GDPR, ISO 27001, and SOC 2 programs are engaged and pending completion.

5. Confidentiality

Each party may receive confidential business, technical, or operational information from the other. Confidential information may be used only for the purpose of providing or receiving the services and must be protected with reasonable care.

6. Ownership

Walter retains ownership of its website, software, models, workflows, documentation, know-how, and underlying technology. You retain ownership of your business data, documents, systems, and outputs created specifically for you under an agreed engagement.

7. Fees and Payment

Fees, billing cadence, taxes, and payment terms are set out in the applicable order form, statement of work, or invoice. Unless otherwise stated in writing, fees are non-refundable once services have been delivered.

8. Service Changes

Walter may improve, update, suspend, or modify the website or services from time to time. Material changes to an active customer engagement will be handled under the applicable written agreement.

9. Disclaimers

Except as expressly stated in a written agreement, Walter is provided on an "as is" and "as available" basis. AI-assisted workflows may require human review, and customers remain responsible for final business decisions and approvals.

10. Limitation of Liability

To the maximum extent permitted by law, Walter will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or business opportunities.

Walter's aggregate liability for claims related to the services will not exceed the fees paid to Walter for the affected service during the three months before the event giving rise to the claim, unless a written agreement states otherwise.

11. Termination

Either party may terminate an engagement as provided in the applicable written agreement. Walter may suspend access if continued use creates security, legal, or operational risk.

12. Governing Law

These Terms are governed by the laws specified in the applicable written agreement. If no governing law is specified, applicable law will be determined by the competent court or forum handling the dispute.

13. Contact

For questions about these Terms, contact Walter through the demo booking link or your existing Walter contact.